Contact Us
Welcome to our contact section. As a UK-based online retailer of laptops and consumer electronics, we aim to make your shopping experience simple, secure and fully transparent from the moment you visit our store to the day your device arrives. Whether you need product advice, help with an existing order, or support with returns, warranty or FlexiPay 0% — our team is here for you seven days a week.
How to Order
Orders can be placed directly through our website at any time. No account is required, and registered customers automatically receive loyalty benefits on future purchases. Checkout is fast, secure and takes only a few seconds.
Payment Options
We support major UK payment methods, including debit/credit cards and PayPal. For flexible purchasing, you can also choose our in-house FlexiPay 0% instalment plan — interest-free, with no upfront payment and the first instalment charged only after you receive your item.
Delivery Information
Fast, reliable and completely free delivery across the entire United Kingdom. Laptops are delivered free regardless of order value, while other items are free on orders over £19. All orders are processed without prepayment — you pay only after receiving and inspecting your items.
Free Next-Day Delivery to Major Cities: Place your order before 6 pm (Mon–Fri) and receive free next working day delivery to London, Greater Manchester, Birmingham & West Midlands, and Leeds & West Yorkshire. Orders after 6 pm, on weekends or Bank Holidays are delivered the day after dispatch.
Free 1–3 Day Delivery UK-Wide: For all other locations — including Scotland, Wales, Northern Ireland, the Highlands & Islands, Isle of Man, Isles of Scilly and Channel Islands — orders arrive free within 1–3 working days of dispatch.
Returns & Warranty
We provide a hassle-free returns process with a 30-day no-quibble return window and free return postage. Warranty coverage ranges from 12–24 months depending on the device. You can find detailed steps on our Returns & Warranty page.
Customer Support
Our support team is based entirely in the UK — no outsourced call centres. We assist with:
- product recommendations and availability
- delivery questions and tracking
- order status updates
- returns, exchanges and warranty requests
We respond quickly and aim to resolve most enquiries the same day.
Contact Details
Customer Support
Email: support@laptop-uk.com
Mon–Sun: 8:30–20:00
Service & Repairs
Email: service@laptop-uk.com
Mon–Fri: 9:30–19:00
Warranty Assistance
Email: warranty@laptop-uk.com
Mon–Fri: 9:30–19:00
Live Chat: Available 24/7
Feedback Form
Send us a message anytime using the form below — our team will get back to you shortly.
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