Privacy Policy & Terms – Safeguarding Your Information and Rights

At laptop-uk.com, we are dedicated to transparency and fairness in how we collect, use, and protect your personal information. We also ensure that our terms of service are straightforward, clear, and customer-focused.

Privacy – Managing Your Personal Data

Information We Collect

We may gather the following information when you interact with our website:

• Personal details such as name, delivery address, email, and phone number during registration or order placement
• Payment information, securely processed by trusted third-party providers (we never store full card details)
• Device and browser information, IP addresses, and browsing behaviour on our site (via cookies and similar tools)
• Records of correspondence with our customer support team
• Credit or identity data only when you use finance options like FlexiPay 0% (processed according to UK lending regulations)

How We Use Your Data

Your personal data is used solely for legitimate purposes:

• Processing and delivering your orders promptly
• Managing any FlexiPay 0% agreements
• Providing responsive and efficient customer support
• Sending essential notifications, including order confirmations and dispatch updates
• Sending marketing messages only with your explicit consent
• Preventing fraud and complying with legal obligations
• Improving our website experience and services

Data Security

We protect your data with the following measures:

• 256-bit SSL encryption across all pages
• Secure payment processing with PCI-DSS certified partners
• Strict internal access controls and staff training
• Ongoing monitoring and security audits

Cookies & Similar Technologies

Essential cookies are required for website functionality. Optional cookies for analytics or marketing are only used with your consent. You can manage preferences via the cookie banner or browser settings at any time.

Data Retention

• Account and order information – 7 years (per UK tax and consumer-law requirements)
• Finance agreements – duration of the agreement plus 6 years
• Marketing preferences – until you withdraw consent

Who We Share Your Data With

We share personal data only when necessary:

• Couriers for delivery purposes (name, address, phone)
• Payment providers and credit reference agencies for finance agreements only
• Legal or regulatory authorities when required by law

Your Rights

Under UK law, you can:

• Request a copy of the data we hold about you
• Ask us to correct or delete your information
• Object to or limit processing
• Withdraw consent for marketing communications
• Complain to the Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, contact us at privacy@laptop-uk.com or via live chat.

Terms of Service – Website Use and Ordering

• You must be 18 or older and reside in the United Kingdom to place orders or apply for finance options.
• All prices include VAT and are accurate at the time of display; we reserve the right to correct obvious errors.
• An order is confirmed only after we send confirmation and payment is authorised.
• Ownership of goods passes to you once full payment is received (or at delivery for FlexiPay 0% once the agreement starts).
• We may cancel or refuse orders in case of suspected fraud or pricing errors, with an immediate full refund.

Liability

Our liability is limited to the purchase price of the item ordered. We are not liable for indirect or consequential losses.

Governing Law

These terms are governed by the laws of England and Wales.

Changes to This Policy

We may update this page occasionally. The latest version is always published here with the update date at the top.

Thank you for choosing laptop-uk.com and trusting us with your shopping experience.