Returns & Warranty

We aim to make buying laptops and accessories from laptop-uk.com clear and low-risk. Our returns and warranty processes are designed to be transparent, fair and aligned with UK consumer law, so you know exactly where you stand before and after purchase.

30-Day Change of Mind Returns

If you decide the product is not right for you, you may return it within 30 days of delivery for a refund.

• Eligible returns are free of charge – we provide a prepaid returns label or courier collection where available.
• Refunds are issued to the original payment method once the item is received and inspected.
• If your order was placed using FlexiPay 0%, the instalment agreement is cancelled and any payments already taken are refunded.

How to Return an Item

1. Log in to your account, go to Orders and select “Start a return”, or contact our support team.
2. Provide a return reason if you wish (optional).
3. We will email you a prepaid returns label or arrange a courier collection where supported.
4. Pack the item securely, including all original accessories and documentation where possible.
5. Drop the parcel at the designated point or hand it to the courier.
6. Once received and inspected, we process your refund promptly.

Exchanges

If you would prefer an alternative model, colour or configuration, we can usually arrange an exchange. After confirming the return, the replacement is typically dispatched the same or next working day, subject to stock availability.

Manufacturer Warranty

All laptops sold by laptop-uk.com include a minimum 12-month manufacturer warranty. Some models are covered for up to 24 months, as clearly stated on the product page.

• Warranty repairs or replacements are carried out at no cost for qualifying faults.
• Return postage for approved warranty claims is covered both ways.
• Most repairs are completed within 7–10 working days, depending on the nature of the fault.

Making a Warranty Claim

• Contact our support team with your order number and a description of the issue.
• Where possible, we will attempt remote troubleshooting first.
• If a return is required, we provide a prepaid label or arrange collection.
• The device is inspected, repaired or replaced, and returned with full tracking.

What the Warranty Covers

Covered: manufacturing defects, internal hardware failures not caused by misuse, and battery faults within the warranty period.

Not covered: accidental damage (drops, liquid damage), misuse, unauthorised repairs, or normal wear and tear.

FlexiPay 0% Customers

If you purchased using FlexiPay 0% and return the product within the 30-day return period, the instalment agreement is cancelled and any payments made are refunded. For warranty repairs or replacements after this period, your FlexiPay account is adjusted accordingly.

Refunds and Processing Times

• Refunds are processed after the returned item has been received and inspected.
• Card and digital wallet refunds usually appear within 1–5 working days, depending on your provider.
• FlexiPay and instalment-related refunds are updated on our system immediately; bank processing times may vary.

Courier Collection

We offer free courier collection for returns and warranty claims in most UK postcodes. If collection is not available, a prepaid returns label and clear drop-off instructions are provided.

Missing Accessories or Packaging

Returns within 30 days are accepted even if minor accessories or packaging are missing. In such cases, a reasonable deduction may be applied to cover replacement costs.

Repairs Process

We operate a UK-based repair facility for common faults and work directly with manufacturer service partners for specialised repairs. If third-party servicing is required, we manage the process and keep you informed.

Legal and Consumer Rights

All returns, exchanges and warranty services are provided in line with UK consumer protection law and our Terms & Conditions. Your statutory rights are not affected by our store policies.

Need Assistance?

Our UK-based customer support team is available seven days a week to help with returns, exchanges or warranty claims.

• Live chat – typically answered within minutes
• Email: support@laptop-uk.com
• Phone support – details available on our Contact page

Customers across the UK choose laptop-uk.com for clear returns procedures and reliable warranty support, whether purchasing a high-performance laptop or an everyday accessory.

Returns and Warranty – Frequently Asked Questions

How long do I have to return an item?

You can return an item within 30 days of delivery under our change of mind policy.

Are returns free?

Yes. Qualifying returns include a prepaid label or free courier collection.

What condition must the item be in?

For a full refund, items should be returned in as-new condition with original accessories. Reasonable inspection and testing are permitted.

What happens to FlexiPay 0% if I return the item?

The FlexiPay agreement is cancelled and any payments already taken are refunded.

Can I exchange instead of requesting a refund?

Yes. Exchanges can usually be arranged by contacting our support team.

How long is the warranty?

All laptops include at least a 12-month manufacturer warranty. Some models offer extended coverage.

What if a fault appears after 30 days?

Faults after the return period are handled under the manufacturer warranty.

How quickly will I receive my refund?

Refunds are processed after inspection. Bank processing typically takes 1–5 working days.

Do you repair devices in the UK?

Yes. We operate UK repair facilities and coordinate manufacturer servicing when required.

All returns and warranty services are subject to our Terms & Conditions and UK consumer law.